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Dr. Steven Collins, DOM
ABOUT THIS SEMINAR
This presentation gives attendees solid, practical tools and techniques on how to establish immediate rapport with their patients/peers. Participants will learn appropriate “bedside manner” and how to quickly achieve a positive professional relationship with their patients as well as with other health care professionals. They will also learn when to use technical language and when to use layman’s terms. In addition, they will better understand boundary issues, including the appropriate use of touch.
The presentation includes practical exercises as well as role-playing.
Upon completion of this workshop, attendees will know:
The proper way to initiate a professional conversation
Several tools for increasing
How to increase rapport with the appropriate use of touch
The concept of “Ego State” and how it relates to communication
The importance of active vs. passive sensory information
How concepts from Neuro-Linguistic Programming can be applied to enhance therapeutic communication